Service & Support Officer | Joint Operations Center | Customer Support | Diegem, Belgium

Support service delivery and project execution where coordination, service performance and customer interaction ensure consistent operations.

At ILIAS Solutions, you are part of the Joint Operations Center (JOC). The JOC creates a structured overview of service performance, project progress and operational activities across the organization.

You work at the intersection of customer support and project coordination, supporting service managers and project managers who operate directly with customers.

Meaningful Work in a Mission Driven Environment

Your work supports services and systems used in operational environments. You help ensure that communication, follow up and service delivery remain structured and aligned.

Complex Challenges, Clear Solutions

You operate in an environment where service requests, project activities and operational data come together. You maintain overview, support coordination and ensure that information is accurate and up to date.

The Impact You Help Create

You improve visibility on service performance and project progress. Your work supports consistent customer interaction and helps ensure reliable delivery.

You support service and project teams by coordinating activities, following up on requests and maintaining structure across operations.

• Follow up on customer requests via the service management platform
• Support service managers and project managers in daily operations
• Prepare progress meetings, reporting and project reviews
• Support budget follow up and administrative coordination
• Maintain overview of service levels, KPIs and project milestones
• Contribute to structured communication between teams and customers

Support Core Defense Capabilities

• Fleet Management through structured service support
• Expeditionary Operations through coordinated service delivery
• Total Asset Visibility through accurate reporting and tracking
• MRO and Sustainment through reliable service coordination

What You Bring

• Experience in service support, project support or coordination roles
• Familiarity with IT service management environments
• Knowledge of ITIL principles (ITIL 4 is a plus)
• Understanding of customer satisfaction and service performance metrics such as NPS
• Structured and organized way of working
• Strong communication skills
• Affinity with logistics, aviation or operational environments
• Ability to work with multiple stakeholders and maintain overview

Systems Thinking and Analytical Strength

You understand how service activities, project delivery and performance metrics connect. You help maintain structure and ensure clarity across operations.

Working Across Teams and Functions

You work with service managers, project managers and customer facing teams. You support alignment and ensure that communication flows clearly between internal teams and customers.

Grow Through Capability and Innovation

You develop your skills in service delivery, coordination and operational support. You learn how service and project environments connect in practice.

Grow in a Mission Driven Environment

At ILIAS Solutions, you contribute to services that support operational systems in an international environment.

Build capability over time

At ILIAS, learning is embedded in the way we work. Development takes place through daily exposure to complex systems, supported by a structured and modern Learning Management System. Clear development paths provide insight into current capability and possible next steps.

From onboarding to more advanced levels, learning remains practical and directly linked to the work. We invest in time, tools and guidance to support consistent development.

As capability grows, so does the impact you can make within the organization.

Contribute to What Comes Next

You support structured service delivery and contribute to consistent operational performance across projects and customers.

Contact

Ready to support service delivery and bring structure to customer and project operations

Apply directly or contact youness.kaissi@ilias-solutions.com