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Customer support officer | Operations | Diegem, Belgium

Diegem
Full-time
Permanent employee

Opportunity

We are looking for a structured and hands-on Customer Support Officer to support our Customer Support Team.
In this role, you will focus on:
  • Administrative follow-up
  • Invoicing support
  • Preparing reports and overviews
  • Helping coordinate customer requests (non-technical)
You will work closely with the Customer Support Manager (CSM), Project Managers (PMs), Finance and Support teams to ensure everything runs smoothly behind the scenes.

Your Mission

Your responsibilities
Administrative & Invoicing Support
  • Support the invoicing process (prepare and check input data)
  • Follow up on purchase orders and delivered work
  • Track open items and make sure everything is ready for invoicing
  • Keep a clear overview of customer activities and costs
Reporting & Support to the CSM
  • Prepare simple reports and overviews (status, activities, finances)
  • Help prepare customer meetings and follow-ups
  • Maintain and update Excel files and dashboards
  • Ensure information is clear, correct, and up to date
Helpdesk Support (Non-Technical)
  • Register and follow up on customer requests in the helpdesk system
  • Ensure requests are correctly assigned and followed up
  • Act as first point of contact for administrative questions
  • Communicate status updates to internal teams and customers
Internal Coordination
  • Follow up with: 
    • Project Managers
    • Finance
    • Support teams
  • Make sure information flows correctly between teams
  • Help keep track of actions, deadlines, and deliverables
Your profile
Must-have
  • Experience in an administrative / back-office / customer support role
  • Comfortable working with Excel and data
  • Strong organizational and follow-up skills
  • Clear and professional communication
  • Able to manage multiple tasks and keep overview
Nice to have
  • Experience with invoicing or finance processes
  • Experience in a customer service or project environment

Build Your Future with ILIAS

Contact

Ready to support service delivery and bring structure to customer and project operations

Apply directly or contact youness.kaissi@ilias-solutions.com

About us

In defence operations, timing and reliable information shape every decision. Many organizations still rely on fragmented systems, limiting visibility and slowing execution. ILIAS Solutions connects logistics, maintenance, and operations into one integrated platform. This creates a single source of truth and enables teams to act on real time data across strategic, operational, and tactical levels. Large volumes of operational data move continuously between systems. This data reflects maintenance cycles, logistics flows, and asset readiness. Accuracy and consistency directly impact operational outcomes.